Trust & safety
Every pro on CasitaCrew is vetted. Here's how we keep you protected.
Our verification process
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ID verification
Government photo ID checked and verified
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Background check
Criminal record check (no major offences)
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Trade licenses
Electricians & plumbers must be licensed
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Insurance
All pros carry liability insurance
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Reviews
Real customer ratings after each job
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Communication
In-app messaging with full audit trail
Your protections
Verified professionals only
No one works on CasitaCrew without passing ID, background, insurance, and license checks.
Message audit trail
All messages are stored. If there's a dispute, we have a record of what was agreed.
Transparent pricing
You see the rate upfront. No surprise charges. If scope changes, the pro must ask permission first.
Dispute resolution
Not happy? Contact us within 24 hours. We help mediate or issue refunds.